Privacy policy

This policy explains how TheLongGame.com.au Pty Ltd (ABN 19 703 825 003) (“we”, “us”) handles personal information collected through this website, The Long Game, the Jim Downs Method. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you send an enquiry through the Start here form, we collect:

• your name, email address and, if you give it, your phone number
• how you would like to be contacted
• the property pathway you are interested in, and what you tell us you are working towards
• whether you agreed to be contacted and referred, the wording you agreed to, and when
• whether you asked to receive new articles
• how you found us (for example, a referral link or an advertisement), the page you were on and the time you sent the form.

Please do not send identity documents, bank details, tax file numbers or health information through the form. If more information is needed later, we will ask for it through a secure process and tell you why.

When you visit the site, our hosting provider records standard technical information such as your IP address, browser type and the pages requested, so the site can be delivered securely. We use Cloudflare Web Analytics, which counts visits without cookies and without identifying you. Fonts are loaded from Adobe Fonts, which receives your IP address when your browser requests them. We do not use advertising cookies or tracking pixels.

Why we collect it

• to respond to your enquiry and arrange a first conversation
• to refer you, with your permission, to a specialist such as a finance broker, solicitor, accountant or insurer
• to send you new articles, only if you asked for them
• to understand which referral sources and pages bring enquiries, so we can improve the site
• to meet our legal obligations.

If you do not give us your name and a way to contact you, we cannot respond to your enquiry.

Who we share it with

The Long Game is delivered by Jim Downs in partnership with We're Here To Help. Your enquiry may be seen by Jim and by We're Here To Help so the right person can respond. We share your details with a specialist only after you have agreed to that referral.

We also use service providers to run the site and manage enquiries, including Cloudflare (website hosting), Pipedrive (enquiry and client management) and our email provider. They handle your information on our behalf and only for that purpose.

We do not sell your personal information.

Information stored outside Australia

Some of our service providers store data outside Australia. Pipedrive stores customer data in data centres in the European Union or the United States, and Cloudflare operates a global network. We take reasonable steps to make sure these providers protect your information in line with the Australian Privacy Principles.

How we keep it safe

The site is served over an encrypted connection. Access to enquiries is limited to the people who need it to respond to you. We keep enquiries for as long as we need them for the reasons above, then delete or de-identify them.

Automated decisions

We do not use computer programs to make decisions about you that significantly affect your rights or interests. The calculators in our articles run in your browser, are not stored and are not seen by us.

Articles by email

If you asked for new articles, you can stop them at any time using the unsubscribe link in any email, or by contacting us.

Seeing or correcting your information

You can ask for the personal information we hold about you, and ask us to correct it. Contact us at [email protected]. We will respond within 30 days.

Complaints

If you are concerned about how we have handled your information, please contact us first at [email protected] and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy. The current version is always on this page, with the date it was last updated.

Contact

TheLongGame.com.au Pty Ltd (ABN 19 703 825 003)
[email protected]